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Welcome to MWI's new website!

For EXISTING customers please, re-register and we will activate your account, ASAP. Once your account is activated you will receive an email letting you know that you can now shop online

For NEW customers in order for your account to be activated you must email or fax over your Sales Tax I.D. Once we receive your Sales Tax I.D, we will approve your account and you will get an email letting you know that your account has been activated.

Don't forget to sign up for our weekly deals at the bottom of our page. 

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1. Q: How can I check the status of my order?

A: E-mail your Sales Rep or [email protected] or Call them at 713-771-7912 or 1-888-694-6453

2. Q: How do I setup an account to become a customer?

A: Select Sign Up and Fax or Email over your Sales Tax I.D. Your account will not be activated until we have your Sales Tax I.D.

3. Q: How do I introduce new products to MWI?

A: Email [email protected] and send out samples to 10515 Harwin Dr. Ste 136. Houston, TX 77036. Attention: Andy Virani. Once we’ve reviewed your product we will contact you.

4. Q: How do I find out who my Sales Representative is?

A: E-mail your Sales Rep or [email protected] or Call them at 713-771-7912 or 1-888-694-6453

5. Q:How do I apply for Net Terms?

A: Please download and fill out the Credit Application Form

Credit Application

6. Q: How do I get a catalog sent out to me?

A: Order it online under the catalog category, E-mail [email protected], E-mail your Sales Rep, Call the Sales office at 713-771-7912

7. Q: How do I apply for Company Check?

A: Please download and fill out the COD - Company Check Authorization & Credit Application Form

COD - Company Check Authorization Form

8. Q: What Credit Cards does MWI accept?

A: American Express, MasterCard, Visa, and Discover. 

Please download and fill out the Credit Card Authorization Form

Credit Card Authorization Form

9. Q: How long will it take to receive my order?

A: Processing your order for shipping, normally takes 24 to 72 hours depending on the size of your order and the position in queue. After processing the transit time from carrier depends on your location from our distribution center.

10. Q: How will my packages be shipped?

A: Based on your order size UPS or Freight. All Puerto Rico, Hawaii & Alaska will be shipped USPS Priority Mail, unless it’s COD or told otherwise.

11. Q: Can MWI ship to a P.O Box?

A: No. we do not ship to P.O Boxes.

12. Q: Can MWI do drop shipments?

A: No, we do not offer this and we don’t have any plans in the near future.

13. Q: What payment options are available?

A: Credit Card, COD Cashiers Check/Money Order, COD Company Check, Wire Transfer, and Net Terms. (You must apply for Company Check and Net Terms) ***Freight Orders are Wire Transfer or Credit Card Only***

14. Q: What is the return policy?

A: Damaged or missing product must be reported within 2 business days of receipt of order in writing. Please, E-mail [email protected] or E-mail your Sales Rep the images of the broken items in order to receive credit.

MWI must be notified within 30 days of order receipt for any other request to return merchandise, whether manufacturer defect or any other reason. The return must be accompanied by written RMA (Return Merchandise Authorization) number issued by MWI. To obtain a RMA number contact the salesperson via email or by phone at 1-888-694-6453.  MWI will not accept any return merchandise without an authorized RMA.

If the buyer does not receive a written RMA and returns merchandise no credit will be issued.  MWI will not accept any verbal request to return merchandise.  After 2 business days, a restocking fee of 25% may be levied.

No credit card, check or bank refunds will be issued, items may be exchanged or a credit will be issued on next purchase.

A MWI authorized RMA will be accompanied by a call tag to return product.

Please download and fill out the Customer return Request Form

Customer Return Request Form

15. Q: Does MWI require a minimum order?

A: Yes, MWI minimum order is $200.

16. Q: What is your policy for backorders?

A: While we do our best to ensure that we have sufficient stock on all of our items, on rare occasions we may run out of stock. If we do run out of stock on a particular item you’ve ordered, we will not ship out your backorders instead we will notify you via e-mail or call you regarding which items are backordered that are now back in-stock.

17. Q: How do I sign up for weekly deals emails?

A: At the bottom of the home page of the website there is Sign Up to the Newsletter subscribe button.

18. Q: Does MWI sell to the public?

A: No, MWI does not sell to the public, your Company Sales Tax ID is required.

19. Q: How do I track my packages?

A: Check your email for a tracking message from UPS. E-mail your Sales Rep or [email protected] or Call them at 713-771-7912 or 1-888-694-6453

20. Q: Does MWI offer free shipping?

A: Yes, for your first online order that is over $500 for credit card only .

21. Q: What is MAP and why is it necessary?

A: Some of the products we carry require our customers to resell at a MAP (Minimum Advertised Price) which is set and required by the manufacturer. We do not set these prices, but are contractually obligated to ensure that our customers maintain MAPs with certain products in order for us to carry these products. We will do our best to inform you of the applicable products and the corresponding MAP with each when you place your order.

22. Q: Is it legal to sell all of your products in my city/state?

A: By purchasing any item sold by MWI, Mike’s Worldwide Inc., the buyer expressly warrants that he/she is in compliance with all applicable Federal, State, and Local laws and regulations regarding the purchase, ownership, and use of the item. It shall be the buyers’ responsibility to comply with all Federal, State, and Local laws governing the sale of any items listed, illustrated or sold. The buyer expressly agrees to indemnify and hold harmless Mike’s Worldwide Inc. for all claims resulting directly or indirectly from the purchase, ownership, or use of the item in violation of applicable Federal, State, and Local laws or regulations.

23. Q: Why do you need my Social Security Number and back account information for a credit application?

A: In order to pull a credit report from Equifax, we must have either your Social Security Number (if
you’ve been in business for less than a year) OR 9-digit Federal Tax ID (NOT state). We require your bank account information to further validate that you are currently in business by calling to make sure the bank account is valid.

24. Q: Why doesn’t your website ask me to pay for my order?

A: When you submit an order through MWI’s website it is carefully reviewed. We check to make sure that all items you have ordered are available and ready to ship to you. In the event that item is NOT available at the time of your order a cheerful and all-knowing representative will call you to review the specifics of your order before billing you. We will calculate the best shipping method and advise you of those costs too.

25. Q: What are your ordering hours?

A: Online order is 24/7 but it will not get processed until normal business hours Monday to Friday 9:00 am to 6:00pm CST.

26. Q: Why is there a difference of quantity in my cart for an item that I selected?

A: MWI has certain items that are only sold by box, case, or packaged quantities only.  

27. Why can’t I see the prices on the MWI website?

A: Only registered customers who have been signed up and approved can see the prices